Plumbing companies

From fault report to signed work order and invoice

Plumbing companies combine planned maintenance jobs with unpredictable emergency callouts. With OutSmart, a leak is scheduled just as easily as an annual inspection, and a completed work order turns straight into an invoice — including the materials the technician used.

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Sound familiar?

What a real OutSmart customer told us

“We make sure customers sign before we start the work — because we've had disagreements about that afterwards before.”

Yasine, Loodgieterspunt (translated from Dutch)
Customer portal
Customer portal

Stop the calls asking "when is the plumber coming?"

When there's a leak or a fault, the customer mainly wants to know when someone's coming. With the OutSmart customer portal, they don't need to call to find out.

  • Schedule visible — the customer sees when the technician is on the way
  • Work order and photos available — proof of completed work, visible straight away
  • Invoice online — no more paper invoice by post
  • Fewer callbacks — fewer calls asking about the status of a callout
Sound familiar?

What makes moving from paper to digital worth it

Work orders go missing

A paper slip left somewhere in the van or at the customer's — and then you just hope it turns up.

Emergency callouts are hard to schedule

A leak can't wait, but figuring out who's where and who's closest still costs time on the phone.

Materials don't always get billed

An extra fitting or tap grabbed from the van doesn't always end up on the slip — and so not on the invoice either.

Invoicing takes weeks

Only once the paper slip is back and typed up can the invoice go out.

Maintenance contracts get missed

An annual inspection or service you have to remember to schedule yourself, instead of the system doing it for you.

No overview for the customer

The customer calls to ask when the plumber is coming, when that should just be something they can see for themselves.

Comparison

OutSmart vs. alternatives for plumbing companies

SituationOutSmartPaper / Excel / WhatsApp
Filling in a work order✓ Digital, on the phone, right on site✗ Paper slip that can go missing
Scheduling an emergency callout✓ Drag to the right technician, instant notification✗ Calling around to see who's where and free
Recording materials✓ Linked to the work order, automatically on the invoice✗ Loose slips, often forgotten when billing
Maintenance contracts✓ Scheduled automatically based on the contract✗ Remembering and scheduling manually
Invoicing after the job✓ One click, straight from the work order✗ Waiting until the paper slip is back
Up-to-date purchase prices✓ Directly in the quote via the optional 2BA integration✗ Looking up or calling the wholesaler
Work order & materials

From paper slip to digital work order on the phone

The plumber logs hours, materials and a signature directly on their phone or tablet. No more paper slip that can go missing between the customer and the office.

  • Work order on site — filled in directly, no paper needed
  • Material tracking — linked to the work order, automatically on the invoice
  • Add photos — of the completed job as proof
Work order & materials
Scheduling & contracts
Scheduling & contracts

Fast scheduling for emergency callouts, automatic maintenance

A leak reported? Drag the job to whichever plumber is closest. Maintenance contracts and inspections get scheduled automatically ahead of time.

  • Emergency callout — schedule any time, instant app notification
  • Contract management — the work order for recurring maintenance is ready in advance
  • 2BA integration — current purchase prices directly in the quote (optional)
What customers say

Experiences from OutSmart users

Niels LuijtenDyzle — digital work orders
KimberleyOostendorp Nederland — planning & overview
Tom GrootVKS Schiedam — AFAS integration
Martijn KooijmanAaproTect — digital jobs
Frequently asked questions

Everything about OutSmart for plumbing companies

Which software is best suited for a plumbing company moving from paper work orders to digital?

Software that takes the whole step from paper to digital in one go: work order, material tracking, signature and invoicing in the same system. In OutSmart, the plumber fills in the work order on their phone, including materials and the customer's signature, and the work order is converted into an invoice with one click once completed.

Can I schedule emergency callouts like a leak quickly?

Yes. The schedule makes no distinction between planned jobs and emergency callouts — you drag an emergency job to a technician with room in their schedule or whoever's closest, and they get an instant notification in the app.

Can I have maintenance contracts and inspections scheduled automatically?

Yes. Through contract management you link a maintenance contract to a schedule — the related work order is automatically created and scheduled based on the agreed frequency.

Does used material automatically end up on the invoice?

Yes. Material a plumber logs on the work order is automatically carried over when the work order is converted into an invoice — no manual retyping and no forgotten parts.

Can I work with up-to-date wholesaler purchase prices in OutSmart?

Yes, through the optional 2BA integration. It lets you look up products with current purchase prices and stock information while quoting. This requires your own 2BA subscription; without it, you enter prices manually.

Does the work order app also work offline, for example in a basement with no signal?

Yes. The OutSmart app works fully offline. Technicians fill in work orders, hours and materials without an internet connection — once the connection returns, everything syncs automatically.

Is a customer's digital signature legally valid?

Yes. A digital signature in OutSmart is legally valid under the eIDAS regulation, with a timestamp and IP address as evidence.

What does OutSmart cost for a plumbing company?

Starting at €168 per year for a single user (Launch plan). A team of 5 users costs €1,625 per year, all features included. 14-day free trial, no credit card required.