Contracts

Never miss an appointment again, always on time.

With Contracts in OutSmart you automate recurring agreements with customers, such as annual maintenance of boilers, periodic inspections or service visits. Where companies often still work with loose lists or Excel files, OutSmart automatically generates work orders based on the contract. This ensures that no appointment is forgotten.

Over 20.000 happy daily users

Manual contract tracking vs. OutSmart Contracts & SLA

Step	Without OutSmart	With OutSmart
Contract storage	PDF in a folder or email — no central overview	All contracts in one place, linked to customer and assets
Recurring visits	Manually planned each period from a spreadsheet or reminder	Visits created and planned automatically at the configured interval
SLA monitoring	Checked manually — breaches often discovered too late	Live SLA timer per job, automatic alert before deadline
Contract renewals	Noticed when it expires or client complains	Renewal alert sent to account manager in advance
Billing per contract	Manually invoiced — easy to miss visits or price changes	Automatic invoice generation per visit or contract period
Performance overview	Not visible — requires manual data gathering	Dashboard showing SLA compliance per contract and per customer

Manage contracts with ease

You set the frequency and term of a contract yourself: annually, monthly or even weekly. You also choose whether work orders should be scheduled directly or first placed in a queue. This gives you full control, while OutSmart takes the repetitive work out of your hands. The result: less administrative hassle, more continuity and reliability towards customers.

Contracts also always provide insight into current agreements. You see in one overview which contracts are active and when the next maintenance is scheduled. This strengthens your service, prevents surprises and gives you the certainty that your customers are helped on time and professionally.

Practical example

A plumbing company stores service contracts for boilers in OutSmart. Every 12 months a new work order is automatically created, 60 days before the scheduled month, giving the planner enough time to schedule technicians efficiently.

Benefits

Automatic work orders – never miss a service appointment
Always transparent – overview of all active contracts
Flexible – determine frequency, duration and scheduling yourself
Better service – customers experience continuity and reliability

3232784

Work orders per year

5172

Customers trust OutSmart

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, Outsmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.

Pascal Hanenbergh, Hanenberg Techniek

Frequently asked questions about OutSmart Contracts & SLA

Maintenance contract management software stores contract terms, automates recurring job scheduling, tracks SLA compliance, and triggers billing — all linked to the customer and their assets. OutSmart Contracts & SLA replaces spreadsheets and manual reminders with a live system that manages the full contract lifecycle automatically.

When a contract is configured in OutSmart, the system creates work orders automatically at the defined interval — monthly, quarterly, annually, or per-visit-count. The jobs appear on the planning board ready to assign, without anyone having to remember or manually create them.

OutSmart supports response time SLAs (time to first contact or assignment), resolution time SLAs (time to job completion), and custom SLA rules per contract or customer priority level. Each job shows a live countdown and is flagged automatically as it approaches the deadline.

Yes. You configure warning thresholds — for example, an alert fires when 75% of the SLA time has elapsed without the job being completed. The responsible dispatcher or manager receives the notification in time to take action before a breach occurs.

OutSmart generates invoices automatically per completed visit or per billing period, depending on the contract type. All hours, materials, and travel costs recorded during the visit are included. Invoices sync to your accounting package — no manual invoice creation needed.

Yes. The Contracts & SLA dashboard shows compliance rates per customer, per contract type, and per time period. You can identify which clients or teams are at risk of SLA breaches and act before it affects your contractual obligations or client relationships.

Yes. Contracts can run for multiple years with annual price index adjustments or fixed price increases built in. Renewal reminders are sent to the account manager in advance so contracts are never allowed to lapse without a conscious decision.

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