Over 20.000 happy daily users
You have dozens of service contracts — but no system that tracks when what needs to happen.
 “We forgot a maintenance visit again last month”You have 40+ contracts but no system tracking them. A customer calls angry, you search through Excel to find who’s already visited. The relationship is at stake. |  “We don’t consistently meet our SLAs”Keeping track of response times per customer, per contract, per priority is impossible manually. When a claim arises, you can’t even tell if you were at fault — because there’s no record. |  “Contract invoicing goes wrong every month”Which customers need invoicing this month? You always miss one. Or you invoice twice. And at month end you manually piece it all together. |
 “Setting up a new contract takes half an hour”Re-enter customer details, set rates, adjust schedule, inform the engineer. Four steps across four systems — miss one and the rest doesn’t work either. |  “After contract renewal the chaos starts over”Contracts expire without anyone noticing. The customer asks to renew but you no longer know what the rates were or how many visits were still outstanding. |  “Engineers don’t know which contract terms apply”Which SLA applies to this customer? What are the agreed response times? They call the office. The office looks it up. Meanwhile the clock keeps running — and so does the SLA clock. |
Sound familiar? Here’s how OutSmart solves it.
See the solution ↓Create contract Set up once, always up to dateBenefit: never manually schedule a maintenance visit again You record the contract once: customer details, interval (monthly, quarterly, annually), the linked engineer and the SLA agreements. From that moment OutSmart automatically creates work orders at the agreed time — without you needing to look at it.
“The switch to digital work orders went smoothly. We now work with far more clarity, speed and confidence.” Niels Luijten · Dyzle |
Automatic work orders Every maintenance visit automatically scheduled — you just confirmBenefit: 0 missed maintenance visits, no manual creation On the agreed date OutSmart automatically creates a work order and places it in the planning board. The engineer sees the job directly in their app — including customer details, location and the applicable contract terms.
“OutSmart gives us a clear system for projects, service and maintenance. Scheduling has become so much simpler.” Kimberley · Oostendorp Nederland |
SLA monitoring Always visible whether you’re meeting your SLA — for every customerBenefit: no more claims because you can’t prove your response time Per customer you set the SLA terms: maximum response time, resolution time and priority. OutSmart monitors the timers from the moment a call comes in. You see at a glance which tickets are urgent and whether you’re still within the agreed limits.
“With OutSmart we work fully digitally: engineers see their jobs directly and we respond faster to urgent calls.” Martijn Kooijman · AaproTect |
Periodic invoicing Contract invoicing that manages itself — on time every monthBenefit: no more missed invoices, no manual checking Per contract you set the invoicing interval and rate. OutSmart automatically generates the invoice on the agreed date and sends it to your accounting package. Exact, AFAS, QuickBooks or Xero — the integration is direct.
“OutSmart has significantly improved our workflows. Thanks to the AFAS integration, post-calculation and invoicing are perfectly handled.” Tom Groot · VKS Schiedam |
OutSmart contract management works for every service company with recurring maintenance appointments and SLA obligations.
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