Contract management for planning maintenance
With our tool, you can easily set up a recurring schedule with the associated work orders. Link a Service Level Agreement (SLA) to this schedule to ensure quality assurance. This way, you always have clarity about the services to be delivered and can serve your customers with confidence. As a result, maintenance tasks are scheduled and executed in an organized manner, contributing to better customer satisfaction, less downtime, and higher customer satisfaction.
The two features in OutSmart explained:
- Contracts: Gain clear insights into the contracts you have with your customers.
- SLA: Easily track agreements on quality and performance for your customers, such as response times and availability, ensuring clear expectations for both parties.
Discover contracts & SLA by OutSmart
We’ve summarized the benefits of our Contracts & SLA functionalities for you:
With a recurring periodic schedule, maintenance tasks are automatically planned. This saves time and reduces the risk of errors caused by manual input, creating a more efficient workflow.
By linking an SLA to the schedule, you can ensure that the agreed-upon service quality is achieved. This provides clarity and builds trust for both your team and your customers.
An SLA clarifies expectations and ensures they are documented. This prevents misunderstandings and ensures all parties are aware of the expected performance standards.
By offering predictable, well-defined services, you can respond quickly to requests and prevent malfunctions. This leads to higher customer satisfaction and better long-term relationships.
A recurring schedule provides a clear overview of all planned maintenance activities. This gives you better control and insight, helping to optimize your service delivery.
What is an SLA?
A Service Level Agreement (SLA) is an agreement between a service provider and a customer that defines the expected quality of service. An SLA outlines specific performance goals and quality standards, such as response times, availability, and levels of support. This ensures the customer knows what to expect and establishes clear agreements between both parties regarding the services provided.