PlanSmart

Reduce travel time by an average of 18% with AI-driven planning

Optimised routes. Minimal travel overhead. Maximum operational efficiency.

PlanSmart uses AI to automatically generate the most efficient schedules for your field service team. It takes into account availability, travel time, job duration and start locations such as depot or home address. Assign large volumes of work orders in one go, PlanSmart distributes them instantly and logically across your team.

The result? Fewer unnecessary miles, lower fuel consumption and schedules that reflect real-world conditions.

Over 20.000 happy daily users

Manual scheduling vs. PlanSmart

Step	Without OutSmart	With OutSmart
Job assignment	❌ Coordinator calls or WhatsApps each technician	✅ Automated assignment based on skills, availability, location
Route planning	❌ Technician decides own route — often inefficient	✅ Optimised route calculated automatically, fewer kilometres
Capacity overview	❌ Unknown until someone calls or doesn't show up	✅ Live view of all technicians, slots, and utilisation
Travel time	❌ Untracked, unmanaged, costly	✅ Minimised — 15–25% fewer km driven per technician per day
Skill matching	❌ Coordinator relies on memory or a paper matrix	✅ Automatic — only qualified technicians assigned to each job
Planning time	❌ 30–60 minutes every morning	✅ Under 10 minutes with smart scheduling suggestions

Plan the most efficient way

Because routes are arranged more efficiently, productivity increases. Employees spend less time traveling and have more time to complete assignments. This improves service to customers and increases the capacity of your organization, without having to deploy extra staff.

PlanSmart also offers flexibility. The planner can always manually adjust routes if necessary, for example for an urgent order. The system supports and optimizes, but the final control remains with you.

Practical example

A solar panel cleaning company previously worked with a manual schedule, which often resulted in inefficient routes. Thanks to PlanSmart, all work orders are automatically distributed among the technicians. The routes are shorter and clearer, allowing more customers to be helped every day. The company saves fuel and increases revenue without extra staff.

Benefits

Automatically calculated routes based on travel time, duration and availability.
Schedule large numbers of work orders efficiently in one go.
Less travel time and fuel costs.
More capacity and higher customer satisfaction.

3232784

Work orders per year

5172

Customers trust OutSmart

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, Outsmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.

Pascal Hanenbergh, Hanenberg Techniek

Frequently asked questions about PlanSmart

PlanSmart is OutSmart's intelligent scheduling module that automates job assignment and route planning for field service teams. It reduces daily planning time from 30–60 minutes to under 10 minutes by matching jobs to the right technician based on skills, location, and availability — with full dispatcher override control.

The standard planning board gives dispatchers a visual drag-and-drop interface for manual scheduling. PlanSmart adds route optimisation, skill-based matching, and automated scheduling rules on top — it can suggest or automatically assign jobs, significantly reducing manual effort.

Yes. PlanSmart optimises the daily route for each technician across all their scheduled jobs, minimising drive time and fuel costs. Customers typically report 15–25% fewer kilometres driven per technician per day after switching from manual planning.

Yes. Maintenance contracts and SLA-based service visits are scheduled automatically within contracted time windows. PlanSmart factors in contract frequency, technician history at that location, and required certifications to assign the most suitable person.

Yes. Every new or rescheduled job generates an instant push notification to the technician's OutSmart mobile app, including the optimised route, job details, and customer contact information — no coordinator needs to call.

Yes. Dispatchers always have full control. PlanSmart shows suggested assignments that you can accept, adjust, or override with drag-and-drop on the visual board. It assists the dispatcher — it does not replace them.

Yes. PlanSmart is fully integrated with Work Orders, Billing, Contracts, and the Technician App. Job data flows automatically through the system from planning to invoice without any re-entry required at any step.

Industries

Integrations