Service level agreements

Grip on agreements and performance.

With SLA’s in OutSmart you clearly record agreements with customers, such as response time and resolution time for malfunctions. As soon as a notification or work order is created, OutSmart immediately shows which SLA agreements apply and how much time is left.

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5_stars    Over 20.000 happy daily users
Alexandra SLA
 

Always honor SLA's

The system automatically registers whether you have responded and resolved within the agreed time. This gives you reliable reports that simply show that you comply with contractual obligations. This strengthens customer trust and helps you continuously improve your service.

By making SLA’s visible in every work order, the field service knows exactly where the priority lies and the back office can follow in real time whether agreements are being met. The result is more transparency, better control and higher customer satisfaction.

Contracts visual
 

Practical example

An IT service company has an SLA with the agreement that malfunctions must be resolved within 4 hours. As soon as a work order is created, OutSmart immediately shows a countdown timer. The planner sees in real time how much time is left and can deploy extra capacity if necessary.

Benefits
  • Transparent – agreements always visible on every work order
  • Control – real‑time insight into response and resolution times
  • Reporting – simple evidence for customers
  • Better service – increases customer satisfaction and trust
Contract
3232784

Work orders per year

5172

Customers trust OutSmart

14
+

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, Outsmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.

Pascal Hanenbergh, Hanenberg Techniek

 

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