Remote support

Direct help in your own environment.

With Remote Support you receive immediate help from an OutSmart consultant via a remote session. You keep control of your computer while the consultant watches live and guides you step by step through the software.

This way you get quick answers to your questions and direct explanations exactly where you get stuck.

Over 20,000 happy daily users

Phone-based support vs. OutSmart Remote Support

Topic	Without OutSmart	With OutSmart
Guidance method	Verbal instructions by phone — slow and easy to misunderstand	Live screen share — support agent sees exactly what the technician sees
Issue resolution	Back-and-forth calls, often unresolved first time	Direct on-screen guidance — most issues resolved in one session
Onboarding new staff	Classroom training or shadowing — expensive and slow	Remote guided walkthrough on the actual device, at the job site
Software issues	Described verbally — hard to diagnose without seeing the screen	Support agent views and navigates the screen to find the cause
Training	Scheduled sessions, travel required for remote teams	On-demand remote training session — no travel, no scheduling delay
Session record	No record of what was discussed or shown	Session log kept — support history traceable per technician

Instant support without the hassle

This type of support saves time and avoids frustration. No long phone calls or complicated emails, but immediate clarity in your own environment. You can continue working right away while learning how to use OutSmart smarter and more efficiently.

Remote Support makes it easy to answer practical questions and learn from concrete examples. It is the fastest way to regain control of your work processes without unnecessary downtime.

A practical example

A planner gets stuck setting automatic invoices. Through Remote Support a consultant watches live, explains the steps and together with the planner enters the correct settings. Within fifteen minutes the problem is solved and the team can continue working.

Benefits

Direct help in your own software environment
You always keep control over your computer
Faster answers to questions, less downtime
Practical explanation while you work

3232784

Work orders per year

5172

Customers trust OutSmart

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, Outsmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.

Pascal Hanenbergh, Hanenberg Techniek

Frequently asked questions about OutSmart Remote Support

OutSmart Remote Support lets your helpdesk or support team view and control a technician's mobile screen in real time — to guide them through a process, resolve an issue, or demonstrate a feature. The session starts from within OutSmart and requires no separate app or IT setup on the technician's device.

Remote support is useful when a technician encounters an unfamiliar situation in the app, needs guidance completing a complex form or checklist, is troubleshooting a job-site issue, or is being onboarded to a new feature. It is faster and clearer than a phone call where both parties describe what they see.

No additional software is required. Remote support is built into the OutSmart platform. The technician accepts a support request within the app and the session begins — no separate download, account, or configuration needed.

The support agent can both view and control the screen, with the technician's consent. This allows the support agent to navigate directly to the relevant screen, demonstrate the correct steps, or correct a configuration — rather than walking the technician through each action verbally.

Yes. Remote support is an efficient onboarding tool — a trainer can guide a new technician through their first jobs in real time, from anywhere, without needing to be physically present. This is especially valuable for companies with geographically spread teams.

Yes. Sessions are encrypted and can only be initiated with the technician's explicit acceptance. The technician can end the session at any time. Support access is logged, so there is a record of every session for audit or quality purposes.

Remote support is available on selected OutSmart plans. Ask the OutSmart team during your demo to confirm availability for your plan and team size.

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