IT & ICT Companies

One System for All Service Processes

In IT and ICT, clients expect fast response and reliable service. With OutSmart, you centralize everything: from ticket to work order, from planning to invoicing. Work becomes efficient, structured, and transparent.

Over 20.000 happy daily users

Fast Registration and Follow-Up

Digital work orders and workflows ensure tickets are logged and assigned instantly. Technicians register hours and notes directly in the app, while the back office tracks progress in real time.

Manage SLAs and Contracts

Service Level Agreements are documented digitally, with automatic monitoring of response and resolution times. SLAs are visible per work order, ensuring compliance and customer confidence

Transparency and Professionalism

The Customer Portal gives clients access to tickets, work orders, and invoices. This reduces calls and emails, builds trust, and shows professionalism.

Why OutSmart for ICT companies?

• Centralized system for tickets, work orders, and invoicing
• Digital registration of hours, notes, and findings
• Automatic monitoring of SLAs and contracts
• Real-time insight for both technicians and office staff
• Faster ticket resolution with less administration
• Customer Portal for transparency and trust

3232784

Work orders per year

5172

Customers trust OutSmart

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, Outsmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.