Field service software for refrigeration & HVAC companies

Never miss a maintenance visit, inspection, or F-gas deadline

Refrigeration and HVAC work means complex installations and strict regulations. OutSmart records every installation in asset management - with full maintenance history and status - so technicians always have the right information on-site and no maintenance visit or inspection is ever missed.

5_stars    Over 20,000 daily users
Ben-with-phone
Does this sound familiar?

What refrigeration companies tell us

"We don't know exactly how much time we spend per installation"

Owner, Gosens Koeling & Warmte

"Work orders and photos sometimes disappear completely — it's happened more than once"

Technician Jan, KTS Koeltechnisch Bureau Schreurs

"The maintenance communication only goes one way — clients don't respond back in our planning"

Owner, Gosens Koeling & Warmte
Customer portal refrigeration & HVAC — log status visible for property managers and hospitality clients
Customer Portal

Stop the calls about "has the log been updated?"

Business clients — property managers, supermarkets, hospitality venues — want proof that the installations are compliant. With the OutSmart customer portal, they can see it themselves, without you having to call back every time.

  • Log status immediately visible — client or facility manager logs in and sees the current F-gas status
  • Work orders and photos available — proof of execution always accessible
  • Inspector or property manager downloads independently — no more emailing files
  • Planning visible — client sees when the next maintenance visit is scheduled
  • Fewer callbacks — your back office has more time for what matters
Common challenges

Challenges refrigeration & HVAC companies face daily

F-gas log on paper

Record-keeping is legally required but time-consuming — most companies still work with paper or a separate Excel sheet per installation.

Work order without installation link

Work orders are completed without the cooling unit being linked — the back office has to call back to find out which installation it concerned.

Photos and work orders lost

Completed work orders and photos disappear on the technician's phone — dispute with the client about what was carried out.

Refrigerant administration manually

Cylinder cards, refill registration and cylinder management per installation are mandatory — but are currently kept manually.

Two scheduling rhythms clash

Breakdowns are unpredictable, preventive maintenance is cyclical — without a good system, appointments keep falling through.

Sync issues between devices

Technicians on Android and iPad, back office on PC — photos and work orders don't always end up in the right place.

Comparison

OutSmart vs. alternatives for refrigeration & HVAC companies

Feature OutSmart Paper / Excel / WhatsApp Simple Simon
F-gas digital log✓ CO2-equivalent automatically calculated✗ Separate Excel, not linked✗ No F-gas module
Asset management per installation✓ Complete service history per cooling unit✗ Not possible✓ Asset management in basic package
Refrigerant administration✓ Cylinder cards, refill registration, cylinder management✗ Manual, error-prone✗ Not included
Breakdowns + maintenance in one schedule✓ Drag-and-drop schedule board for both rhythms✗ WhatsApp coordination✓ Basic planning available
Customer Portal for property management / HOA / hospitality✓ Business client sees log status themselves✗ Answering phone calls✗ No customer portal
Multi-device sync (Android, iPad, pc)✓ Real-time sync on all devices✗ Manual transfer✓ Available
Price for small refrigeration & HVAC companies✓ SME price point, no customisation needed✓ Free but time-consuming✗ Higher price per user
Exact Online / accounting integration✓ Included — also Snelstart, AFAS, Moneybird✗ Not possible✗ Limited integrations
"I want my technicians to know which installation they're at, that the log is automatically updated, and that I can simply forward it during an F-gas inspection — without searching."
— Synthesis of Gosens Koeling & Warmte, JK Veerhoek, and Bas Refrigeration & HVAC
Planning & Breakdowns

Breakdowns and preventive maintenance on one planning board

In refrigeration & HVAC, you always work on two rhythms: fixed maintenance rounds and unexpected breakdowns that take priority. OutSmart combines both in one schedule board — without WhatsApp chaos or duplicate systems.

  • Drag-and-drop schedule board — drag a breakdown alert to the first available technician
  • Installation always visible — technician immediately sees which cooling unit it concerns and the service history
  • Preventive maintenance automatic — maintenance contracts automatically generate work orders on the correct date
  • Real-time updates on Android and iPad — a change in the schedule reaches the technician instantly
  • Back office and technician in sync — no more calls to relay who goes where
Planbord refrigeration & HVAC — breakdowns en maintenance in één overzicht
F-gas log digital — OutSmart refrigeration & HVAC
F-Gas & Asset Management

Always ready for the F-gas inspector — without searching

The logging obligation is based on CO2-equivalent (GWP × volume) — no longer on kilos. OutSmart calculates this automatically per installation and keeps track of all refrigerant records, so you can forward it instantly during an inspection.

  • Digital log per cooling unit — CO2-equivalent automatically calculated after each refill
  • Refrigerant administration — cylinder cards, refill registration and cylinder management per installation
  • Complete service history — all work orders, photos and certificates in one place per asset
  • Automatically updated — technician closes work order, log is immediately complete
  • Forward during inspection in one click — no more searching for separate files
Via the KoudSmart module — included in the subscription
Work Orders & Documentation

Work order always complete — even after the technician has left

No more disputes afterwards about what was carried out or which installation it involved. Technicians close the work order directly on-site, with photos, signature, and automatic asset linking.

  • Asset automatically linked — technician scans the installation, work order is immediately linked to the correct cooling unit
  • Photos before and after — directly linked to the installation, always retrievable
  • Digital signature — client signs on screen on the spot
  • Sync across all devices — Android, iPad, and PC: work order immediately available after completion
  • Invoice immediately — materials and hours already filled in, ready for invoice
Digitale work order refrigeration & HVAC — OutSmart
Time Tracking per installation

Finally know how much time you spend per cooling unit

Do you actually know how many hours you spend each year on a specific installation? With OutSmart, you log hours per asset — not per client, but per cooling unit. That makes post-calculation and contract renewal much more equitable.

  • Check in per installation — technician starts and stops the clock per cooling unit
  • Compare actual hours with contract time — quickly see where you are running at a loss
  • Post-calculation per maintenance contract — substantiate your rates at renewal with hard figures
  • No manual entry — time tracking is linked to the work order
  • Insight per technician, per asset — see who spends the most time on which installation
Time Tracking per installation — OutSmart refrigeration & HVAC
What customers say

What refrigeration companies say about OutSmart

★★★★★

"OutSmart completely transformed our administration. We now work digitally with work orders, asset management and invoicing — all in one system."

Gosens Koeling & Warmte
Client for over 10 years
★★★★★

"The integration with our accounting package saves us hours every month. Work orders are converted directly to invoices — without duplicate work."

Refrigeration engineering company
Owner, 5 technicians
★★★★★

"Our clients can now view their own log. Fewer calls, more trust. We would never want to go back to the old system."

Climate engineering company
Director, 12 employees
Frequently asked questions

Everything about OutSmart for refrigeration & HVAC companies

What is the best software for refrigeration & HVAC companies?

OutSmart is purpose-built for field service companies, including refrigeration & HVAC. It combines digital work orders, asset management per installation, F-gas log management via KoudSmart, maintenance contracts, planning and invoicing in one system — without customisation or external consultant.

How do I keep my F-gas log digitally with OutSmart?

Via the KoudSmart module, OutSmart automatically logs every refill per installation, calculates the CO2-equivalent (GWP × volume), and stores all refrigerant data in the digital log. The technician closes the work order, the log is immediately updated. During an inspection you can forward the log per installation in one click.

Is OutSmart too expensive for a small refrigeration company with 1–5 technicians?

OutSmart operates at an SME price point and is designed for companies of 1 to 30 employees. The time savings on F-gas administration, work order processing and invoicing typically pay back the subscription within the first month. Start with a free 14-day trial — no credit card required. See the current pricing.

Does OutSmart work on Android, iPad and PC simultaneously?

Yes. Technicians work with the app on Android or iPad, the back office works via the web interface on PC. Everything is synchronised in real time: work orders, photos, planning and log data are immediately available on all devices.

My technicians are used to paper work orders — how do I make the switch?

The OutSmart app is deliberately kept simple for technicians who are not IT-savvy. At the start you receive personal onboarding and training. Clients report that technicians are comfortable with the app after an average of one week. Most resistance disappears quickly once technicians realise they no longer need to come to the office for paper vouchers.

How long does it take to set up OutSmart for my refrigeration & HVAC company?

Most refrigeration & HVAC companies are operational within one to two weeks. Onboarding includes importing clients and installations, configuring work order templates and training technicians. OutSmart provides free onboarding support at the start.

What is the difference between OutSmart and Simple Simon for refrigeration & HVAC?

Simple Simon has asset management in the basic package, but does not have an F-gas log module. OutSmart offers, via KoudSmart, a full F-gas and refrigerant administration, combined with a customer portal and maintenance contracts. The price per user is lower with OutSmart for small teams.

Can OutSmart integrate with Exact Online?

Yes, OutSmart has a native integration with Exact Online. Hours and materials from work orders are automatically transferred for invoicing. Other supported packages include Snelstart, AFAS, Moneybird and more. See all integrations.