Reach customers on their phone and cut no-shows

Send appointment confirmations, reminders and status updates by text, so your message lands on the customer's phone, not lost in an inbox.

With the SMS Bundles Power-Up, you add an extra communication channel to OutSmart. In addition to email, you can now also reach customers via SMS. Think appointment confirmations, reminders or short status updates. This way, you ensure your message does not just end up in a mailbox but directly on the customer's phone.

Over 20,000 happy daily users

Phone calls and manual messages vs. OutSmart SMS Bundles

Topic	Without OutSmart	With OutSmart
Appointment confirmation	Office calls each client the day before	Automatic SMS confirmation sent as soon as the job is planned
On-the-way notification	Client waits at home — calls the office to ask	Automatic SMS when technician departs for the job
No-shows	Common — client forgot, wasted journey for technician	Reduced significantly — reminder SMS the morning of the appointment
Job completion update	Client calls to ask if the engineer has been	Automatic SMS when job is closed — client informed immediately
Inbound call volume	High — most calls are status enquiries	Reduced — clients get updates proactively, fewer reasons to call
Message consistency	Varies by staff member — professional tone not guaranteed	Standardised templates — consistent, professional message every time

Ideal for time-sensitive communication

SMS communication is ideal for time-sensitive messages. For example, a customer gets a reminder that a technician will visit tomorrow, or a notification that the appointment will take place a bit later. This reduces the chance of misunderstandings and no-shows and increases customer satisfaction.

Since SMS is fully integrated into OutSmart, it can be easily combined with Automations. This allows you to automatically send an SMS when a certain event occurs, such as scheduling a work order or approving a quote. This makes communication not only faster but also more consistent.

With SMS Bundles you offer your customers the extra assurance of direct communication and show that you are service-oriented and professional.

A practical example

An installation company used SMS Bundles to automatically send customers a reminder 24 hours before an appointment. This resulted in significantly fewer cancellations and missed appointments. Customers also indicated they found the text messages very handy because they always have their phone at hand.

Benefits

Direct communication via SMS in addition to email.
Fewer no-shows and misunderstandings at appointments.
Automatically combinable with Automations.
Professional and customer-oriented appearance.

3232784

Work orders per year

5172

Customers trust OutSmart

Years of experience

Frequently asked questions about OutSmart SMS Bundles

OutSmart SMS bundles give field service companies a pool of text message credits to send automated customer communications — appointment confirmations, technician on-the-way alerts, job completion notifications, and satisfaction survey links. Messages are triggered automatically by job events, with no manual sending required.

You can configure SMS triggers for any key job event: job planned (appointment confirmation), technician dispatched (on-the-way notification), job completed, invoice sent, and satisfaction survey request. Each trigger uses a customisable message template.

OutSmart customers typically report a significant reduction in no-shows after enabling automated appointment reminders. A morning-of-appointment SMS reminder is the most effective single step — clients who would have forgotten the visit are reminded in time to be home or available.

Yes. Each SMS template is fully customisable and can include dynamic fields — customer name, technician name, appointment time, job reference, and a portal link. Messages can be personalised per job type or customer segment.

Yes. One SMS credit is consumed per message sent. Bundle sizes vary — smaller bundles for low-volume senders, larger bundles for companies sending hundreds of messages per week. Unused credits roll over until the bundle is exhausted.

Inbound SMS replies are not currently routed back into OutSmart. For two-way communication, the Customer Portal or email is recommended. The SMS channel is optimised for outbound notifications where a reply is not required.

Yes. OutSmart logs the delivery status of each SMS against the relevant work order. If a message fails to deliver — for example, due to an incorrect number — the event is flagged so the team can follow up by phone instead.

Industries

Integrations