Mail to work order

From email to work order without even one click.

The Mail to Workorder Power-Up automatically transforms incoming emails into work orders. Customers often send requests, fault reports or questions by email. Normally, you have to manually retype these into OutSmart, with all the risk of errors or delays. Thanks to this Power-Up, that process is fully automated.

Over 20,000 happy daily users

Fully automated work orders

You decide which information from an email ends up in the work order. For example, the sender is immediately recognized as the customer, and a subject line is automatically placed in the internal memo. Specific keywords, such as 'malfunction' or 'repair', can fill in the right description. This way, each email becomes a structured and complete work order.

By automating this process, no information is lost and you avoid duplicate entry. Your employees save time while customers are helped more quickly. In addition, this increases the quality of your administration: all data is immediately placed in the right place in OutSmart, without manual errors.

The result is a streamlined intake of work assignments. Whether a customer reports a failure via the website or an internal request arrives by email: everything is recorded consistently and clearly.

A practical example

An installation company used to receive dozens of emails with malfunction reports every day. Previously, the back office copied them manually into OutSmart, which cost a lot of time and sometimes led to errors. With Mail to Workorder, these emails are now directly converted into work orders, complete with customer details and description. The company saves hours of work every day and customers are scheduled more quickly.

Benefits

Automatic conversion of emails into work orders.
Less manual work and fewer errors.
Faster processing of customer requests and faults.
Flexible to set up with your own rules and fields.

3232784

Work orders per year

5172

Customers trust OutSmart

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, Outsmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.

Pascal Hanenbergh, Hanenberg Techniek

Mail to work order

From email to work order without even one click.

Fully automated work orders

A practical example

Benefits

Try OutSmart completely free for 14 days!