Customer reviews

Immediate insight into customer satisfaction.

With the Customer Reviews Power-Up, you can easily collect feedback from your clients. After completing a work order, you can automatically or manually send out a satisfaction survey. Customers give a rating via a simple questionnaire and a score, so you immediately see how your service is experienced.

The results are displayed clearly in OutSmart. You see average scores, trends and can quickly spot where there is room for improvement. Thus, you don't just have individual responses, but also useful data to improve processes and to work more customer oriented.

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5_stars    Over 20,000 happy daily users
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Direct feedback

Because the surveys are linked to the work order, you know exactly which job the feedback belongs to. This makes the results concrete and applicable. You immediately see whether a specific employee, service or department deserves extra attention.

By integrating customer reviews into your workflow, you show that you value your customers' opinions. This strengthens trust and gives your organization a professional appearance.

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A practical example

A cleaning company used Customer Reviews to automatically send a short questionnaire to customers after every completed work order. Within a few weeks, they had a clear overview of their strengths and areas for improvement. Thanks to this insight, they took targeted measures, such as extra training for employees, which immediately led to higher satisfaction scores.

Benefits
  • Easily send and collect customer satisfaction surveys.
  • Insight into scores per job, employee or service.
  • Quickly identify and address improvement points.
  • Higher customer satisfaction and professional appearance.
Customer satisfaction
3232784

Work orders per year

5172

Customers trust OutSmart

14
+

Years of experience

We constantly had to create work orders manually with pen and paper. By providing a clear digital system with many options, along with an excellent helpdesk that assists with everything, even the smallest questions, OutSmart has helped us.

Thomas Loos, Display4all

We used to lose work orders now and then, which made tracking time a challenge. With the easy digital entry of work orders, it's much simpler for the technician to manage the administration. Having 100% accurate work orders has definitely cut our administrative time in half.

Pascal Hanenbergh, Hanenberg Techniek

 

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