Privacy statement related to customer feedback – InMoment

At OutSmart, we are eager to deliver a great experience for our customers and users. As a part of that, being in contact with and receiving feedback from customers and users is crucial to ensure that we keep current customers happy and attract new ones.

InMoment is a tool for systematic compilation of customer feedback by using micro-surveys of three types of customer experience metrics – Net Promoter Score (NPS), Customer Effort Score (CES), and CSAT (Customer Satisfaction). Surveys may be distributed through different channels – in-app web, mobile, email and as survey links. Users first receive a survey question asking to select a score on the rating scale, and if a user selects a score, they receive a follow-up question with a free text box asking to provide a reason for their score. Users have the right to decline the survey.

You can read the privacy statement on the Visma/InMoment's website.