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Marketplace - Cancel a Power-up Trial

Introduction

This article outlines the steps to cancel an ongoing trial. Please follow the instructions carefully before proceeding.

Instructions

Login into your account with Administrator credentials:

  1. In the top right corner, click on the user profile icon to access the menu.
  2. Select the Marketplace option to open the OutSmart Marketplace.
  3. Review your Active Trials (labeled as Trial).
  4. Identify the specific Power-up you wish to remove, then click on View.
  5. Click on Cancel Trial. This will prompt a message asking how you wish to handle the cancellation.
  6. Decide whether you want to continue using your trial without renewing it or if you prefer to cancel it immediately (which will remove any features enabled by the trial):
    • To continue using the power-up without renewal, select Confirm and Cancel end of Trial.
    • To stop immediately, click on Confirm and Cancel now.

Once account owners complete these steps, they will receive an email confirming the cancelation of your trial, according with option selected.