Welcome to our FAQ page. We have carefully considered some of the most common questions we receive on a regular basis and tried to address them in a clear fashion. Should you have any other enquiry please visit our reach us in this form.

  • Billing

    • I would like to subscribe. How can I pay?

      You can pay in two ways:

      • SEPA
      • Visa/Mastercard/AMEX Credit Card

      We use Buckaroo for processing payments (you can consult the website https://buckaroo.eu/). Once you subscribe, it takes up to 24 hours to receive an email with all payment details.

    • Where can I view my invoices?

      You can view and download your invoices in the Backoffice under License Management.

    • How does the payment process work?

      When the free trial period has ended and it is decided to switch to a paid subscription, a payment request will be sent via our partner Buckaroo. This amount is of course based on the type and number of licenses from the trial period.

    • When cancelling an annual subscription, do I get back the money for the remaining months?

      No, upon termination your service will remain activated to date before renewal.

    • How can I cancel my subscription?

      You can cancel your subscription before the next invoice is issued by sending an email to support@out-smart.com with your company details. This procedure applies to both annual and monthly subscriptions

  • General

    • Who and what is OutSmart?

      OutSmart is a modern SaaS company that has found a digital solution for the field service process. We are a complete Field Service Management Tool, also your digital tool case.

    • How does OutSmart work?

      OutSmart consists of two parts: a web component which will be used by the people in the office and the app on the mobile device for the field service employee.

      Employees who work with the web component can adjust various settings to the corporate identity of the company. And perhaps most importantly, it is possible to create work orders here and schedule them for the field service employees.

      For the field service we have developed an app for both iOS and Android. Scheduled work orders in the back office can be easily retrieved in the app. Now the field employee has the work order on his mobile device. In the app he / she can indicate all kinds of things about the work performed. This includes travel and working times, materials used and notes. When the receipt is complete it can be sent to the back office. This way, invoicing can start immediately.

    • Is there the possibility to test first?

      Yes, you can test OutSmart for one whole month for free and without obligation. During this month you can test with the type of license that is suitable for your organization.

      In addition, it is also possible to schedule a live demo. This is a 20-minute conversation in which you can ask questions that may be relevant to you. We recommend you first take a look here to see if your question is in the middle. You can also visit our YouTube channel, Redactie OutSmart, where we place a lot of handy tutorials and complete webinars. There is a good chance that your question will be dealt with here.

    • What happens after the free trial month?

      This is entirely dependent on how happy you are with the product. If you decide to continue, this month will continue in a paid subscription. There is the option to pay this subscription monthly or annually. When you opt for the annual payment you will be a bit cheaper.

    • What happens to my data if I do not continue?

      If after a month you have the idea that we are not what you are looking for then your data will be deleted after a while, after the end of the trial month.

    • Why don’t I see work orders and relationships in the back office?

      This is probably caused by the chosen internet browser. With Internet Explorer version 11 it sometimes happens that not all functionalities are properly supported. We recommend switching to Google Chrome, Safari, Firefox or Opera.

    • In which way can I create a new type of work?

      A separate heading has been created for this under Settings -> remaining.

  • Integration

    • Are there costs to integrate to another platform?

      Yes, all developed by OutSmart have a fixed cost of 120 euros per year, regardless of the volume of data or employees.

      If you are the owner of your integration, or team created this integration, you are not charged.

    • I cannot find my invoicing program from the list of integrations…

      Currently we have only a few integrations. Not all platforms are made to be integrated. Alternatively, you can consult the list of available integrations in this link.

    • Can I integrate my own CRM / ERP package with OutSmart?

      Yes, this is one of the major benefits of OutSmart. We have an open API, which means that our system can be integrated with any other software package that also has these options.

    • How long does it take to develop and implement an integration?

      When we identify a new platform that could benefit from an integration with OutSmart, several validations are made. Depending on these functionalities, an integration can be performed in 60 days.

  • License

    • Is there a contract?

      In the case of the annual subscription, if you wish to terminate earlier, the license will remain activated and available for use until the end of the contract. With the monthly subscription, you can cancel at any time, providing you give a 30-day notice.

    • What is the minimum number of licenses I must purchase?

      Every subscription must have at least two licences. The first license is reserved for Backoffice and work order management. The second license is for the employee using the app in the field. This account must be created with a different username and password from the Backoffice account.

    • Can I upgrade to another version during a current contract?

      Yes, you can, but keep in mind the form of payment. If you already pay annually, the additional price will be charged once. If you purchase our licenses every month, you will have to pay the difference next month. If you have any questions about this, please contact us via the contact form or mail us at support@out-smart.com


    • I have employees who only work a few days a month. Is there any kind of license for these cases?

      Yes, please contact us to assist you to purchase the FLEX license.

  • Mobile device

    • How do I install the app for my mobile device?

      The application can be downloaded in both the Apple App Store and the Google Play Store since the app works on both iOS and Android. Go to the Store that applies to you and search for OutSmart. Click on the OutSmart app and start the installation.

    • How can I link another mobile device to the web account?

      Every mobile device that is connected is displayed in the back office. An overview of all mobile devices can be found under the ‘Paired devices’ tab. Click on disconnect here if you want to remove a specific device. Now this license is not in use and therefore open to link another mobile device.

    • Can I delete coupons, materials and hours in the app?

      Yes, this is very easy. Click on the relevant line and hold it for two seconds. Now a pop-up appears asking if you are sure you want to delete the selected line.

    • Can I also use the app offline?

      The app can be used without WiFi or 4G. Data entered during this “offline mode” will be sent to the back office when it is connected to the internet again.

    • Can I change the email address of the customer in the app?

      Yes, this can be done in two different ways. In the app there is an overview with all customers available. This is located in the main menu (3 lines at the top left). If you want to change the e-mail address of a specific customer, look it up. Now click on the relevant customer and then enter the ‘Edit customer’ screen. As the name suggests, it is possible to change all kinds of data here, including the e-mail address. Another way to change a customer’s e-mail address is at the end of a complete work order. When it is about to be sent, it is possible to change the specified e-mail address.

    • From which version is the iPad app compatible?

      The minimum version required for the app to function properly is iOS 11.

    • Why does synchronization sometimes occur when I try to send a work order?

      This problem is caused by a strange sign somewhere in the text that the server does not understand. If this error occurs please check the entire work order, where there is text. If strange characters such as: #,% or € occur here, please delete them. Then save the line again and send the receipt.

    • Why does my iPad app stop working after the last update?

      Very occasionally it happens that updating the iPad app is not going properly. This can be solved by uninstalling and reinstalling the app. Then connect the mobile device to the web account again so that all data and settings are synchronized. Follow the following concrete steps:

      1. Remove the app from the iPad.
      2. Search the App Store for ‘OutSmart’ and install the app.
      3. Go to the back office and make sure that a license is free to link to. You can do this under the ‘Registered clients’ tab.
      4. Click ‘Connect’ in the web account settings in the app.
    • What is the oldest iPad version that is supported?

      OutSmart works on all iPads from version 2. This also applies to the iPad mini.

    • Does the start and stop button timer work even if I switch off the mobile device in the meantime?

      Yes, the timer continues. However, this button is not linked to a specific work order. When the tablet, and then the app, is restarted, the correct receipt must be selected.

  • Remaining

    • Is it possible to submit new functionalities?

      We are of course open to this, new ideas are always welcome. Send us all information about the functionality as clear as possible to us then our team will review it. Despite the fact that we value new ideas, not every new idea will be implemented.

    • Can I see if my engineer is working?

      Yes, within OutSmart this is even a separate function: the work order status. You can create multiple types of work order status yourself in the back office. When the field service employee is working, he / she can use this function to indicate the status of the current work order.

    • Do I have to make backups and / or download updates myself?

      OutSmart is managed by a professional team of information system experts. This team is responsible for the preventive maintenance of the infrastructure where OutSmart is hosted. So you do not have to make any backups yourself. The apps are improved every once in a while. Normally these are not major interventions, this mainly concerns minor bug fixes and other quality of life improvements. When these updates come out you will only have to download them yourself. This can easily be done in the App or Google Play Store.