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How do I cancel OutSmart

Introduction

This article describes how to cancel OutSmart.

Step-by-Step Guide

  1. Write an email addressed to our Customer Success department using the email address: customersuccess@outsmart.com . In your email, clearly indicate that you wish to cancel your OutSmart subscription. Make sure to include your Company name and Company ID.
  2. When considering cancellation, here's a summary of important Terms related to cancellation to keep in mind:
    • Subscription Duration: Agreements typically last for an initial one-year period and automatically renew unless otherwise arranged.
    • Termination Notice: To cancel, a written notice is required 30 days before the end of your subscription term.
    • Immediate Termination: In specific cases like bankruptcy or business liquidation, immediate termination is possible without prior notice.
  3. Once your email is prepared and you're aware of the terms, send your cancellation email. Make sure to send it well ahead of your subscription renewal date to ensure compliance with the notice period.

Frequently Asked Questions (FAQ)

Can I cancel OutSmart by phone? Although you can discuss your cancellation by phone, we still ask that you send a confirmation email with your request to ensure accurate processing and documentation of your cancellation request.

Where can I find the full Terms and Conditions? The full Terms and Conditions can be found on our website via the following link: https://outsmart.com/hubfs/pdfs/OutSmart-General-Terms-and-Conditions-Oct-2024.pdf

Can I cancel OutSmart through the Backoffice or the app? No, it is not possible to cancel OutSmart through the Backoffice or the app. The only way to cancel OutSmart is by sending an email to our Customer Success department.